Email notifications not working.

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    securenetwork
    Asked on September 21, 2017 at 05:27 PM

    Hi I am having a problem receiving emails from your server, are you guys having a problem?

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    BDAVID
    Answered on September 21, 2017 at 08:39 PM

    What is the form where the email notification stopped working? Please check your spam folder, and if you find the notifications there, make sure to mark them as NOT SPAM. Also, you may check if your recipient email is in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

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    BDAVID
    Answered on September 21, 2017 at 09:04 PM

    Just to update you, we have been informed that emails are getting delayed, but they are queued, so you will get them at a later time.

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    EltonCris
    Answered on September 22, 2017 at 03:46 AM

    Update:

    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.