The form I've embedded is different from the published form

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    Asked on September 01, 2012 at 10:02 AM



    I'm trying to embed a form onto my webpage but the validation error message is different in the normal form preview over the one in the embed. 

    1. I have tried to clear my cache - no result

    2. Used three different browsers: Chrome, Safari and Firefox - no result

    3. Tried to use source code: the form doesn't do validation when I use the source code rather than the embed even with the CSS+JS files downloaded and added into the respective folders and paths corrected.


    The correct intended result can be seen here:


    This is quite time consuming and I need this to be solved immediately. Please help!

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    Answered on September 01, 2012 at 10:29 AM

    Hi and thanks for contacting us.

    Can you try to replace old embed code with the following code please? 

    <script type="text/javascript" src="//"></script>

    After let us know if this solve this inconvenience. Thanks. Alessandro

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    Answered on September 03, 2012 at 01:54 AM

    Hi Alessandro,


    I tried that. And while it works, I've lost the injected CSS styles I had placed such as:

    1. Colored textbox

    2. Background wrap color for selected field same as the original background


    Here is the custom CSS I've injected:


    width:150px !important;



    width:240px !important;







    width:150px !important;





    color:#FFFFFF !important;

    font-family:'Lucida Grande';




    background: #10345e;

    border: 1px solid #1e497f;

    height: 30px;

    color: #fff;

    font-size: 1em;

    padding-left: 5px;


    .form-dropdown {

    font-size: 1em !important;

    height: 30px;

    color: #000;

    border: 1px solid #1e4a80;



    color: #00b6f4;


    .form-radio-item label, .form-checkbox-item label, .form-grading-label {





    /*border:1px solid #fff;*/




    For now, I'm loading the form as an iFrame but there is a delay in the load of the form. If I could use downloaded CSS and JS versions and get the validation to work, it may help to increase the load time of the form and improve usability.




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    Answered on September 03, 2012 at 04:19 AM

    Hi Mayank. I've injected again your custom css code. Can you try your form and let us know if this satisfy you ?  I wait your response. Thanks. Alessandro