WHY EMAILS ARE NOT BEEN SENT?

  • miguelhdezs
    Asked on September 21, 2017 at 6:06 PM

    PLEASE IS USRGEN, NO NOTIFICATION EMAILS ARE BEEN SEND BY JOTFORM


    IS URGENT!

  • Kevin Support Team Lead
    Replied on September 21, 2017 at 9:21 PM

    I have just checked your email history and I can see all the emails show as sent, but there are some emails with a value as recipient that does not seem like an email address, instead it seems like it's a prefix: 

    WHY EMAILS ARE NOT BEEN SENT? Image 1 Screenshot 20

    May you please try removing such value from the recipients list and test your emails again? 

    Let us know if removing such value helps.