Form submissions are not sending automated emails

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    Asked on September 21, 2017 at 10:03 PM

    Our form is set to send a confirmation email to us when orders are submitted. The last couple of orders placed have not done so.

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    Answered on September 21, 2017 at 11:59 PM

    Sorry for the inconvenience. 

    We are experiencing a delay on our email servers today. Our developers already know the issue and they're working on it.

    I checked your email history logs and I can see that emails are being sent properly. Here's a screenshot:

    You will eventually receive the notification email on your end.

    I hope this information helps. Thank you.

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    Answered on September 22, 2017 at 03:51 AM


    Email traffic has been redirected to our new server. You will receive incoming emails normally by now.

    However, emails that were already sent are in the processing queue and will be sent in 6 hours. Our team is also trying to speed up the process.

    Thanks for your patience.