- bkeoghAsked on September 22, 2017 at 02:29 AM
Some emails are blocked because of the violation in SPF settings. Please advise the correct SPF details for our account: thepractice.com.au
Many thanks, Brendan
- JotForm SupportBJoannaAnswered on September 22, 2017 at 03:34 AM
If I understood you correctly, you need the list of JotForm mail server domains.
Here are the list of JotForm mail server domains:
Here's the complete guide: Whitelisting-JotMails-IP-Addresses.
- bkeoghAnswered on September 24, 2017 at 11:43 PMHey BJoanna, many thanks for your response.
My IT guy has asked: “please ask them the specifics about SPF record. Tell them that their messages are getting rejected because of failure of spf record check.”
Any light you can shed on this would be much appreciated – we rely on JotForm for our prospect enquiry notifications and periodically they all get blocked, so we are trying to work out how to prevent this. Let me know what other technical details you need from us.
Many thanks, Brendan
Brendan Keogh | Senior Manager, Marketing| [cid:TP_9f0299b0-5739-4d12-9d75-9bf485bb0ba2.png]
Level 10, 369 Royal Parade, Parkville VIC 3052 | PO Box 162, Carlton South VIC 3053
D: +613 8888 4033| T: +613 8888 4000| F: +613 8888 4099
BKeogh@thepractice.com.au | www.thepractice.com.au
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- JotForm SupportNik_CAnswered on September 25, 2017 at 04:10 AM
Since if it is the SMTP then the SPF records are set on the email domain you used. Who is the email provider you're using if any?
Since it could happen that our email domain is blocked.
We'll wait for your response.