What is your SPF framework?

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    bkeogh
    Asked on September 22, 2017 at 02:29 AM

    Some emails are blocked because of the violation in SPF settings. Please advise the correct SPF details for our account: thepractice.com.au

    Many thanks, Brendan

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    BJoanna
    Answered on September 22, 2017 at 03:34 AM

    If I understood you correctly, you need the list of JotForm mail server domains.

    Here are the list of JotForm mail server domains:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Here's the complete guide: Whitelisting-JotMails-IP-Addresses

  • Profile Image
    bkeogh
    Answered on September 24, 2017 at 11:43 PM
    Hey BJoanna, many thanks for your response.
    My IT guy has asked: “please ask them the specifics about SPF record. Tell them that their messages are getting rejected because of failure of spf record check.”
    Any light you can shed on this would be much appreciated – we rely on JotForm for our prospect enquiry notifications and periodically they all get blocked, so we are trying to work out how to prevent this. Let me know what other technical details you need from us.
    Many thanks, Brendan
    Brendan Keogh | Senior Manager, Marketing| [cid:TP_9f0299b0-5739-4d12-9d75-9bf485bb0ba2.png]
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    BKeogh@thepractice.com.au | www.thepractice.com.au
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    Nik_C
    Answered on September 25, 2017 at 04:10 AM

    Are you using SMTP for sending your Notifiers or our noreply@jotform.com?

    Since if it is the SMTP then the SPF records are set on the email domain you used. Who is the email provider you're using if any?

    Since it could happen that our email domain is blocked.

    We'll wait for your response.

    Thank you!