- DavidGoldenMCAsked on September 22, 2017 at 02:01 PM
THis person did not receive the e-mail as the system indicates. I have confirmed this via his account. Can you assist?
Thu, 21 Sep 17 - 15:22 Email sent to firstname.lastname@example.org #60282934769164
- JotForm SupportdavidAnswered on September 22, 2017 at 02:20 PM
I checked our email logs and that email does look to have been sent. We are having some issues with email being delayed up to 6 hours. The emails you referenced should have been sent by this point. Check the spam/junkmail folder for that account in case the email was filtered there.
- DavidGoldenMCAnswered on September 22, 2017 at 03:21 PM
Thanks, David. I did check his spam, and did not find it. It is critical that these go through immediately. Do you know the progress towards fixing the delay?
- JotForm SupportdavidAnswered on September 22, 2017 at 03:35 PM
According to our developers, the queues should be back to normal. If it still has not sent, you can try forwarding it manually from the submission page: