Why doesnt my form work in a mobile device?

  • Profile Image
    Dirassist
    Asked on September 22, 2017 at 02:15 PM

    Good day,

    If somebody tried to fill the form https://form.jotformpro.com/50434114046948 in a mobile device (we have tried in an Ipad, iPhone 6 and 7, Samsung and Asus smartphones), we cannot fill any field, but go straight to the Youcanbookme widget.

    This is a great deal for us, because this is how many clients come to the organization. Its is necesary to fix this AS SOON AS POSSIBLE, PLEASE.

    I am looking forward to your response.

    Cordially,

    Mateo

  • Profile Image
    Nik_C
    Answered on September 22, 2017 at 02:54 PM

    I tested and I was able to replicate this problem.

    The issue is related to how you embedded your iframe for this page:

    You should remove that field from your page and use iFrame embed widget instead:

    In the widget's URL you will copy the src part of your iFrame (the yellow part):

    <p><iframe style="height: 1000px; border: 0px; background-color: transparent;" src="https://visittocgb.youcanbook.me/?noframe=true&amp;skipHeaderFooter=true" width="600" height="300" frameborder="0"></iframe></p>

    I tested and it worked fine on my iPhone.

    Let us know how it worked for you.

    Thank you!

  • Profile Image
    Dirassist
    Answered on September 25, 2017 at 09:46 AM

    Nik_C.

    I worked perfectly!! Thank you very much.