PayPal issues

  • LucasLegalNotary
    Asked on September 22, 2017 at 2:16 PM

    Having issues with PayPal. I get the message "Things don't appear to be working at the moment."

    Page URL: https://www.jotform.com/build/72635035557156
  • Chriistian Jotform Support
    Replied on September 22, 2017 at 2:42 PM

    I checked you integration and there seems to be something odd with the PayPal Account you have provided. Can you please make sure that the PayPal Account you provided is correct?

    PayPal issues Image 1 Screenshot 20


    It should be the username you use in your PayPal.

  • LucasLegalNotary
    Replied on September 22, 2017 at 2:49 PM

    Okay, so I tried changing the field you crossed out to just my username, and I'm still getting the same error.

  • Kiran Support Team Lead
    Replied on September 22, 2017 at 2:58 PM

    Please be noted that it is required to use the PayPal email ID for receiving payments using the standard PayPal field on the form. Please try replacing the username with your PayPal email address so that it should be working fine.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • LucasLegalNotary
    Replied on September 22, 2017 at 3:04 PM

    Kiran,


    That did it. Thank you! This has to be the best support forum I've used :)