We are not receiving email notifications

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    LetraEsprita
    Asked on September 22, 2017 at 02:24 PM

    Muita paz,

    Desde ontem (21/09) não estou recebendo as notificações por e-mail das inscrições efetuadas.

    Felicidades,


    Valter

    (22) 998038893

    formulario@letraespirita.com.br

    contato@letraespirita.com.br

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    David
    Answered on September 22, 2017 at 02:37 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List