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lombardospropertiesAsked on September 22, 2017 at 5:39 PM
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Kevin Support Team LeadReplied on September 22, 2017 at 5:43 PM
I have been testing your form on my end and I can replicate this behavior, the form seems to be working as expected so far and it does not move to a different field.
Did it happen to your user while skipping fields using the keyboard?
Please provide us more details about how the issue occurred or if it happened with an specific field, if you could provide us the device details where this occurred that would be helpful as well.
We will wait for your response.
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lombardospropertiesReplied on September 25, 2017 at 1:57 PM
Hi Kevin- Yes i am still receiving this problem. I move the form to my website on fix.com. When I test the application on that website in the Legacy format, I click in the data entry box called 'Full Name'. Once I start typing the screen pops jumps to a cell 2 down from what I was typing. Possibly because its an iPhone and when the keyboard pops up, it moves the form up? I then move the screen back to the field that I was typing and it freezes the entire form and won't allow any additional data entry until I refresh the page on the website. If this has nothing to do with jot form, I can contact WIX.
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Kevin Support Team LeadReplied on September 25, 2017 at 3:10 PM
On your previous website the form works like the screen-cast below, I'm using an iPhone 6S Plus emulator:
May you please provide us the new webpage where your form has been embedded on?
Also, which iPhone version are you using?
We will try to test on the same device in order to try to replicate the issue on our end.
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lombardospropertiesReplied on September 25, 2017 at 3:14 PM
www.lombardosproperties.com/application is the website where the form is embedded in. I have tested the form on iPhone 6s and 7s using 10.3.3
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Kevin Support Team LeadReplied on September 25, 2017 at 4:17 PM
I was able to replicate the issue while testing on a real iPhone 6 S device, may you please try using the following iFrame code to embed your form:
<iframe
id="JotFormIFrame"
onDISABLEDload="window.parent.scrollTo(0,0)"
allowtransparency="true"
src="https://form.jotform.com/23456789"
frameborder="0"
style="width:100%;
height: 7643px;
border:none;"
scrolling="yes">
</iframe>
Please replace the URL in the "src" attribute with your form's link, this guide will help you to get it: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL
Let us know how it goes.