Why is the page jumping to a different area on the form while filling some fields?

  • Profile Image
    lombardosproperties
    Asked on September 22, 2017 at 05:39 PM
    Additional question.  When I have a user try to fill out the form, they type in a field and the screen skips to another area on the form and its hard to get back to where you were typing to see what you were typing.  
  • Profile Image
    Kevin_G
    Answered on September 22, 2017 at 05:43 PM

    I have been testing your form on my end and I can replicate this behavior, the form seems to be working as expected so far and it does not move to a different field. 

    Did it happen to your user while skipping fields using the keyboard? 

    Please provide us more details about how the issue occurred or if it happened with an specific field, if you could provide us the device details where this occurred that would be helpful as well. 

    We will wait for your response. 

  • Profile Image
    Kevin_G
    Answered on September 25, 2017 at 03:10 PM

    On your previous website the form works like the screen-cast below, I'm using an iPhone 6S Plus emulator: 

    May you please provide us the new webpage where your form has been embedded on? 

    Also, which iPhone version are you using? 

    We  will try to test on the same device in order to try to replicate  the issue on our end. 


  • Profile Image
    Kevin_G
    Answered on September 25, 2017 at 04:17 PM

    I was able to replicate the issue while testing on a real iPhone 6 S device, may you please try using the following iFrame code to embed  your form: 

    <iframe

            id="JotFormIFrame"

            onload="window.parent.scrollTo(0,0)"

            allowtransparency="true"

            src="https://form.jotform.com/23456789"

            frameborder="0"

            style="width:100%;

            height: 7643px;

            border:none;"

            scrolling="yes">

          </iframe>

    Please replace the URL in the "src" attribute with your form's link, this guide will help you to get it: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    Let us know how it goes.