Confused, what's my next possible upgrade?

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    yopacris
    Asked on September 22, 2017 at 06:48 PM

    Hi there,

    It says My ccurrent limit is reached


    I am currently under a 9.99$ monthly plan.When iI click on the upgrade link received in my email, I see the next choice is at 19.99$ but still with the same submission limit of 1000 as the one I already have now, which I wonder if it is really an "upgrade"? 

    If not, does that mean I have to go to the next after that, at 39$? Which I think will really be unfair for an old customer like me, to go from 9$ to.... 39$.

    Also, from my stats I am around 1000-1500 submissions monthly. 

    Is there no possibility of a personalized plan/fees to my needs?

    Thanks ks

  • Profile Image
    John_Benson
    Answered on September 22, 2017 at 09:22 PM

    Sorry for any inconvenience.

    I checked your account and it is under the Premium plan. Unfortunately, it is an old plan and we do not offer it anymore. 

    Your correct the Premium plan (old) is the same as the Bronze plan (new). We change our pricing plan system and the next for the Bronze plan is the Silver plan. 

    Also, we do not have a personalized or custom plan. You can increase your submissions up to 200+ by completing a task on this link: https://www.jotform.com/myaccount/getMore

    If you need more clarification or have any questions, please contact us again. Thank you for your understanding.