The account was upgraded but wrong account was charged

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    LiquidTherapy
    Asked on September 22, 2017 at 07:34 PM
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    John_Benson
    Answered on September 22, 2017 at 10:11 PM

    I checked your account (LiquidTherapy) and it is subscribed to the Bronze plan. 

    Could you please provide more details of the issue so we can assist you properly?

    We'll wait for your response. Thank you.

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    LiquidTherapy
    Answered on September 23, 2017 at 09:43 AM
    The account holder in no Longer Fattydos by Nae it is LiquidTherapy.info@gmail.com
    I have previously changed out payment methods and yet and still my former business partner is being charged.
    LiquidTherapyLLC
    Paint & Sip Events| Private Parties
    ...
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    Mike_G
    Answered on September 23, 2017 at 12:00 PM

    I would like to apologize for any inconvenience. So we can solve the issue you are having, we will be canceling your current subscription and refund the amount of the most recent payment that was charged to your former business partner's PayPal account. The refund will be credited within 5 to 10 business days.

    Right now, your account is back to the Free subscription and I suggest you upgrade your account again. — How-to-upgrade-my-account

    If you have other questions or concerns regarding this, please feel free to contact us again anytime.

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    LiquidTherapy
    Answered on September 23, 2017 at 04:43 PM
    Thank You, I certainly appreciate your help. I will forward this information and create a new account for myslef.
    LiquidTherapyLLC
    Paint & Sip Events| Private Parties
    ...
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    EltonCris
    Answered on September 23, 2017 at 07:31 PM

    You're welcome. Feel free to let us know here should you encounter any problems. Thanks