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LSternAsked on September 24, 2017 at 3:22 AM
Hi,
For the first time since I began using jotform some 3 years ago, I did not get a notification that a form was submitted (link to submission below)...I checked the notification settings and it seems OK. I would like to understand what happened because I cannot risk this happening again. Any ideas?
Thanks,
Lilli
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Nik_CReplied on September 24, 2017 at 3:54 AM
I checked your Notifications settings and everything seems fine. Also in our email logs, all emails are showing as Sent.
We had a recent issue with submission emails delaying, but that issue was resolved.
Could you please check if the emails didn't end in Junk/Spam folder by any chance?
We'll wait for your response.
Thank you!