Jotform submit button freezes at

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    connectchurchatl
    Asked on September 24, 2017 at 08:43 PM

    Greetings,

    We have a jotform named vendors. It works well from a laptop or desktop interface.

    After testing it from an android and iphone, the form freezes with the words "Please Wait..." on the submit button.

    The data is never forwarded to the next screen nor is an email sent from the script to alert us of the attempted submission.

    It is an embedded WordPress form.

    Please help,

    Kind regards,

    Mrs. Andrews

  • Profile Image
    John_Benson
    Answered on September 25, 2017 at 02:23 AM

    I did a test submission to the page URL you have provided and I was able to replicate the issue. I also did a test submission to the form direct link and the submission was successful. 

    Please re-embed your form using the iFrame Method. Please follow this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Try it and let us know how it goes. Thank you.