Jotform submit button freezes at

  • connectchurchatl
    Asked on September 24, 2017 at 8:43 PM

    Greetings,

    We have a jotform named vendors. It works well from a laptop or desktop interface.

    After testing it from an android and iphone, the form freezes with the words "Please Wait..." on the submit button.

    The data is never forwarded to the next screen nor is an email sent from the script to alert us of the attempted submission.

    It is an embedded WordPress form.

    Please help,

    Kind regards,

    Mrs. Andrews

    Jotform Thread 1256368 Screenshot
    Page URL: http://connectchurchatl.org/vendors/
  • John_Benson
    Replied on September 25, 2017 at 2:23 AM

    I did a test submission to the page URL you have provided and I was able to replicate the issue. I also did a test submission to the form direct link and the submission was successful. 

    Please re-embed your form using the iFrame Method. Please follow this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Try it and let us know how it goes. Thank you.