New Form Layout: The first page of the form is blank when the submission is edited from the submission page

  • isingleparent
    Asked on September 25, 2017 at 10:18 AM

    Hi,

    Whenever I try to edit a form already submitted by my clients using a PC / laptop, I am having issues. The edit screen goes blank. Attaching screenshot. Please help.

    Jotform Thread 1256820 Screenshot
    Page URL: https://www.jotform.com/submissions/72571928792470
  • BJoanna
    Replied on September 25, 2017 at 11:40 AM

    I was able to replicate mentioned issue on my cloned form and I will escalate this issue to our developers. Once this issue is resolved, we will update you via this thread. 

    You can still edit your submissions from the submission of your form, but you will fist have to click on the 'See All' option and the to select a page on your form. 

    New Form Layout: The first page of the form is blank when the submission is edited from the submission page Image 1 Screenshot 30

    You can also use the edit link that you receive via an Email Notification. 

    New Form Layout: The first page of the form is blank when the submission is edited from the submission page Image 2 Screenshot 41

  • berkay Director of Engineering, Frontend
    Replied on September 26, 2017 at 7:39 AM

    Hi,

    We are sorry for interruption. I have fixed related error.

    You can keep using your JotForm.

    Best,

    Berkay.