What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by psynedskype on September 03, 2012 at 06:52 AM

    I received a message that my payment was not made due to a paypal / creditcard refusal. Can you please inform me if this is correct, when payment is due and how I can pay?

    Kind regards,

    Martijn de Visser

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    JotForm Support

    Answered by idarktech on September 03, 2012 at 07:25 AM

    Hi Martijn

    Yes there was a failed on the recurring charge for your professional yearly subscription on Sepetember 1, 2012 which is also your due date. Our payment gateway, Paypal will try to put the payment through again on Sep 4, 2012. If the same problem occurs on the next re-billing date, please let us know so we can assist you further with this. Thanks!