Retrieving form

  • Profile Image
    Manel Mira
    Asked on September 03, 2012 at 09:03 AM

    I created my form but I can't access the information. Can you please help me. I'll subscribe if need be, am really desperate. Thanks

  • Profile Image
    moonzkie
    Answered on September 03, 2012 at 09:11 AM

    Hi,

    I checked your account and found out that it is a Guest Account. Guest accounts rely on browser cookies to identify the person who created the form. Therefore, in the event that the cookie expires, access to the guest account, and the form will be lost. It can only be restored once the person registers a Free account using the exact email address used for the notification in the guest account's forms.

    To create a free account such that you enjoy more form submission, you will see something like this on the left side when you go to My Forms page:

    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.