How to remove the email address from bounce list?

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    artspaceparty
    Asked on September 25, 2017 at 04:06 PM

    Help - you won't let me use my company email that I've used for over 10 years (info@artspacestudio.com)

    What do I do!?!?!

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    BDAVID
    Answered on September 25, 2017 at 04:49 PM

    We have removed it from our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please check your spam folder, it could be that some notifications have landed there, and that is causing the bouncing. If you find any notification in your spam folder, mark it as NOT SPAM. In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses