- artspacepartyAsked on September 25, 2017 at 04:06 PM
Help - you won't let me use my company email that I've used for over 10 years (email@example.com)
What do I do!?!?!
- JotForm SupportBDAVIDAnswered on September 25, 2017 at 04:49 PM
We have removed it from our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check your spam folder, it could be that some notifications have landed there, and that is causing the bouncing. If you find any notification in your spam folder, mark it as NOT SPAM. In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses