- firstname.lastname@example.orgAsked on September 25, 2017 at 11:22 PM
Not sure what is happening, but I can't seem to log on anymore. I knew my password, but I tried to reset my password to see if that would help and it did not send me a reset email.
When I click Sign In orange button now it does nothing, does not show that I have the wrong password or anything.
- JotForm SupportcandyAnswered on September 26, 2017 at 02:41 AM
I have checked your emails in our system and I have found 2 Free accounts created with the same email address email@example.com as the following: "purpleelephantphotography" and "jenni.huber". There is not any account related to your email address firstname.lastname@example.org. Most probably, you have confused your accounts' email addresses and passwords.
Moreover, I have checked in our system and seen that a password reset email was sent to your email address email@example.com as seen below:
Could you please check your SPAM/JUNK/BULK folders of your email address? If you see JotForm emails there, please mark them as NOT SPAM and move them to the inbox.
Furthermore, I have sent a password reset email for your account named "purpleelephantphotography" also.
Please try to log in again and tell us if you need any further assistance.
Waiting for your feedback.