Can't log in to my account

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    jenni@purpleelephantphotography.ca 
    Asked on September 25, 2017 at 11:22 PM

    Not sure what is happening, but I can't seem to log on anymore. I knew my password, but I tried to reset my password to see if that would help and it did not send me a reset email.

    When I click Sign In orange button now it does nothing, does not show that I have the wrong password or anything.

    Thanks


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    candy
    Answered on September 26, 2017 at 02:41 AM

    I have checked your emails in our system and I have found 2 Free accounts created with the same email address jenni.huber@gmail.com as the following: "purpleelephantphotography" and "jenni.huber". There is not any account related to your email address jenni@purpleelephantphotography.ca. Most probably, you have confused your accounts' email addresses and passwords.

    Moreover, I have checked in our system and seen that a password reset email was sent to your email address jenni.huber@gmail.com as seen below:

    Could you please check your SPAM/JUNK/BULK folders of your email address? If you see JotForm emails there, please mark them as NOT SPAM and move them to the inbox.

    Furthermore, I have sent a password reset email for your account named "purpleelephantphotography" also.

    Please try to log in again and tell us if you need any further assistance. 

    Waiting for your feedback.