Email Notifications>>Multiple recipients: Sub-users are not allowed to add multiple recipients on shared forms

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    Asked on September 26, 2017 at 02:28 AM

    We've also run in to this issue today.

    Even forms that have been shared by the parent account, can no longer add multiple email recipients. The only way around this is to create multiple notifications, with a single email in each.

    Can you please confirm when this change was implemented and whether any notification of this change was passed on to users? Also, are there any other changes coming up that we need to be aware of, that will impact how we work?

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    Answered on September 26, 2017 at 02:45 AM

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved. 

    This change was implemented on last the Friday, September 22nd. We did not inform the users about this change. As far as I know, there are no upcoming changes. 

    The recipient email addresses that were set inside of the forms prior to this change should not be removed. Can you please provide us the ID of the form from which the recipient email was stripped? 

    For now, until this issue is resolved, you can create multiple email notifications on the sub user account, or you can set multiple recipients on the main account. 

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    Answered on September 26, 2017 at 08:12 AM

    Hello joshellingham,

    We're sorry for the inconveniences. We've started limit number of notification recipients for starter plan users due to some of the users abused this feature. Your sub users are excluded from this limits now.

    Thank you for contacting us.

    If you have any other question please let us know.