Concerned about the recent downgrade

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    ignatius
    Asked on September 26, 2017 at 05:21 AM

    To whom it may concern,

    Thank you for restoring our account to its normal state, however, we would still like to find out WHY this (sudden downgrade of our account) happened and HOW this can be prevented for the future.

    Could I request a feedback report on this.

    Regards


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    Jenny
    Answered on September 26, 2017 at 08:53 AM

    I have checked your account and it is in good status. As my colleague explained in the earlier thread your other subscription has been canceled to prevent duplicate charges. That is why your account downgraded to Free. I have checked your account and it is in good status. Please note that you do not need to upgrade it.