Concerned about the recent downgrade

To whom it may concern,

Thank you for restoring our account to its normal state, however, we would still like to find out WHY this (sudden downgrade of our account) happened and HOW this can be prevented for the future.

Could I request a feedback report on this.

Regards

I have checked your account and it is in good status. As my colleague explained in the earlier thread your other subscription has been canceled to prevent duplicate charges. That is why your account downgraded to Free. I have checked your account and it is in good status. Please note that you do not need to upgrade it.