Account upgrade

  • Profile Image
    kingssport
    Asked on September 26, 2017 at 07:33 AM

    Hi there,


    we upgraded our account yesterday but it doesn't appear to have worked?


    Could someone take a look as we have a lot of forms being completed.


    Zak

  • Profile Image
    Sabbir
    Answered on September 26, 2017 at 07:43 AM

    Hello,

    You have reached your monthly limit of 1000 submissions under your Bronze Plan.

    Please remove some of your submissions and try again.

    Thanks.

  • Profile Image
    kingssport
    Answered on September 27, 2017 at 04:16 PM

    Hi Sabbir,


    We upgraded to silver on Monday and paid as per the invoices on our account

  • Profile Image
    jonathan
    Answered on September 27, 2017 at 04:46 PM

    Zak,

    We have responded already to your post about the upgrade to Silver question here 

    https://www.jotform.com/answers/1259596-We-upgraded-our-account-to-the-Silver-plan-but-we-have-been-downgraded-back-to-Bronze#1

    Please use that thread to reply and update us next time.

    Thanks.