- janetjetAsked on September 26, 2017 at 11:16 AM
- JotForm SupportKevin_GAnswered on September 26, 2017 at 12:07 PM
Please note that an email address can be added to our bounce list due to several reasons, some of them may not be related to JotForm, for example, if the destination server email is not available due to a temporary problem. However, there are some advises in order to avoid bouncing, check the following guide for details: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
It's also possible to remove an email address from our bounce list, please check this guide for more details: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
If you keep experiencing the issue then you may ask your email provider to whitelist our IP addresses, the info can be found here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You may also set up an SMTP sender and use your own mail server information, this will help you to avoid emails being blocked: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
I hope this helps.