Why is my email on the bounce list?

  • Profile Image
    janetjet
    Asked on September 26, 2017 at 11:16 AM
  • Profile Image
    Kevin_G
    Answered on September 26, 2017 at 12:07 PM

    Please note that an email address can be added to our bounce list due to several reasons, some of them may not be related to JotForm, for example, if the destination server email is not available due to a temporary problem. However, there are  some advises  in order to avoid bouncing, check the following guide for details: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    It's also possible to remove an email address from our bounce list, please check this guide for more details: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If you keep experiencing the issue then you may ask your email provider to whitelist our IP addresses, the info can be found here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    You may also set up an SMTP sender and use your own mail server information, this will help you to avoid emails being blocked: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps.