Confirmation emails

  • Profile Image
    bwbham
    Asked on September 26, 2017 at 11:27 AM

    I noticed last week that there were numerous Support inquiries concerning not receiving email confirmations.

    One response noted: Yes, we are experiencing an email delivery issue here on our side. And I have been instructed to escalate these cases.

    Note that the email will not be lost. Only delayed.

    I still have not received these confirmations.

    Best Regards,

    -Brian W. Buckley

  • Profile Image
    BJoanna
    Answered on September 26, 2017 at 12:20 PM

    The issue we had with an email delivery was resolved by our developers. All delayed emails were sent to our users. 

    I checked the email logs on your account and all emails were sent successfully. You can also check the email logs on your account:

    How to View All Your Form Email History

    Also, please check your spam folder and if there are emails coming form @jotform mark them as not spam. 

    If you are unable to find the, please provide us the ID of the form you have issues with and the email address that did not received the email Notifications.