- blackcreeknyAsked on September 26, 2017 at 11:59 AM
I can access the form and submit a form. However, my ip is blocked when I click the edit submission and even jotform.com . I am using my data on my phone to even open this help request
- JotForm SupportJanAnswered on September 26, 2017 at 12:44 PM
Your account (blackcreekny) is currently in good status. The edit link you provided is incorrect. There is no colon (:) after the https.
Here's the correct link: https://jotform.us/edit/3821674763218992132.
Please try to click that link and check if you can open it or not. If the issue is still the same, please provide your IP address so that we can whitelist it. You can use this website to capture your IP address.
We will wait for your response. Thank you.
- blackcreeknyAnswered on September 26, 2017 at 01:43 PM22.214.171.124
Every link, including the one you posted above, shows IP Blocked. It has
been this way for 2 days now.
- JotForm SupportKevin_GAnswered on September 26, 2017 at 02:26 PM
I already whitelisted the IP address you have provided, may you please check if you're still facing the issue?
Please let us know how it goes.