- kiki34Asked on September 26, 2017 at 12:08 PM
- JotForm SupportWelvinAnswered on September 26, 2017 at 01:07 PM
Your subscription is already canceled to our end. You are now on the free plan. We can keep your account on the Bronze Level until your payment expires or refund you the whole amount. Please let us know which one you prefer.
- kiki34Answered on September 26, 2017 at 01:43 PMPlease refund the whole amount.
- JotForm SupportWelvinAnswered on September 26, 2017 at 01:57 PM
No worries. I have requested the refund to our billing team. You should receive a notification from Paypal once is it processed. We will also do our best to notify you on this thread.