Why are my email alerts not sending sometimes?

  • Profile Image
    mychrisgraphics
    Asked on September 03, 2012 at 09:12 PM

    I've made two forms where parents can sign their children up for a two-segment driving class. We want to send a copy of the information to them (Parent's Email) and to us (our company's email) for our records. Sometimes, when a parent hits submit, they are sent a copy of the information - but we are not.

    Is it becuase we have two emails sending? Can we only have one email with the information sent?

    Also, our website uses HTML5. Are parents using Internet Explorer 8 or another web browser that does not support HTML5, and thus the email is somehow not getting to us?

    Thank you.

    PS both forms on our website display this problem: The URLS are:

    http://www.junglejsdt.com/#!Sign up form/c144

    AND

    http://www.junglejsdt.com/#!Segment 2 Form/c1kz2

  • Profile Image
    NeilVicente
    Answered on September 03, 2012 at 09:46 PM

    Your website using HTML 5 does not have anything to do with the email deliverability.

    Try changing your notification settings to use noreply@jotform.com as its sender email:

    Afterwards, do a test submission (on your live form), then let us know if the emails arrive on your inbox.

    We'll be looking forward to your results.

  • Profile Image
    Daniel
    Answered on September 06, 2012 at 05:11 PM

    Thanks! Everything works fine now.

  • Profile Image
    gori-mathew
    Answered on September 06, 2012 at 05:48 PM

    Welcome Daniel, Glad to know that you are working fine now.