- sstte18Asked on September 26, 2017 at 05:16 PM
We just got a submission for this form - $500 donation PLUS the person purchased 1 leaf. For some reason, the total was off by the $500 and it didn't add the 3% charge. I noticed in settings that one of the conditions is no longer working. I don't know why as I haven't changed the form. Can you help?Page URL:
- JotForm SupportdavidAnswered on September 26, 2017 at 05:55 PM
It looks like the field being used in your condition was either updated or deleted but the condition was not:
Although it looks like you have already updated your calculation instead. I entered 500 for the donation amount and 1 leaf and the total came out to $885.80.
If this is still not working on your end, let us know and we will take another look.
- sstte18Answered on September 26, 2017 at 06:21 PM
hmmm.... I set this up a while ago and forgot what the condition was supposed to do! Can you remind? Is this why the person's submission didn't calculate correctly?
- JotForm SupportdavidAnswered on September 26, 2017 at 06:34 PM
It looks like that condition was previously set up to update a the calculation field with a value. That could have been the caused the value to update improperly depending on if the missing field was used in your calculation. The calculation does look to be correct, I would simply delete that condition.