What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    service down

    Asked by thijs on September 04, 2012 at 04:53 AM

    We are seeing the message that there is an abnormal high traffic volume and that's why jotforms are no longer sent. Can you inform me if this is correct and when you think this is over?

    Kind regards,

    Martijn de Visser

    Page URL:
    http://www.psycholoog-tilburg.nl/psychologenpraktijk-tilburg-contact.h<br/>tml

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    Answered by liyam on September 04, 2012 at 05:07 AM

    Hello Martijn.  This high traffic alert normally only lasts for a few minutes.  We'll keep you posted on this matter.

    Thank you for your patience and we apologize for your inconvenience.

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    Answered by thijs on September 04, 2012 at 05:37 AM

    The service has been down since approx. 8.30 this morning, that is more then 3 hours now. Please advice! Regards, Martijn.

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    JotForm Support

    Answered by liyam on September 04, 2012 at 06:29 AM

    Hello thijs.  You should be able to access now your forms and submissions again.

    Please let us know if you're still having trouble with your account.

    Again, thank you for your patience and we apologize for the inconvenience that the problem may have caused.

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    Answered by TMRegionals on September 04, 2012 at 06:47 AM

    Hi there,

    Is there any way of salvaging the responses to forms made during this time?

    Thanks,

    Heather

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    JotForm Support

    Answered by liyam on September 04, 2012 at 06:54 AM

    Hello Heather.  At the time when the service was down, there's no way to receive the submissions made by form users so it's not possible to get the submissions.

    We hope for your understanding and we apologize for your inconvenience.