No confirmation mails with login info

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    monsterscore545
    Asked on September 27, 2017 at 08:50 AM

    Hi,

    I'm having trouble with creating new users. They don't receive the confirmation mail with the login info. I've also checked the spam and all other folders, but nothing is in it. 

    Can you please help me with this problem?

    Thanks,

    Carina


  • Profile Image
    Kevin_G
    Answered on September 27, 2017 at 11:02 AM

    Is it the issue that you're not receiving email notifications from your forms? 

    If so, please check your email history in order to know if emails have been sent from our servers, this guide will help you doing so: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you notice the emails have been sent then I would recommend you to check your spam/junk folder, marking emails as not spam should help you to receive future emails in your inbox folder. 

    In case you find an email as blocked/bounced then you may check them  in our bounce list, this guide will help you doing so: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You may also set up your email notifications  to avoid bouncing, please check this guide for details: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    If you're referring to a different issue, please provide us more details about it as well as the form where you have experienced it. 

    We will wait for your response.