What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form URL difference between a free and paid account

    Asked by NTHS on September 04, 2012 at 06:02 AM

    If I upgrade to the Pro version do I need to change the URL from form.jotformeu.com to something else?

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    JotForm Support

    Answered by liyam on September 04, 2012 at 07:33 AM

    Hello NTHS.  Existing forms before the upgrade need not to be changed.  These forms will still use the domain that was designated to them even after upgrading your account.  While those new forms while under the upgraded account, will use jotformpro.com domain.

    Please let us know if you have further questions or concerns.

    Thanks.

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    Answered by NTHS on September 04, 2012 at 07:44 AM

    So what happens to the results from the old forms? Do they all still end up in the same account login or do we effectly then have 2 logins / accounts?

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    JotForm Support

    Answered by liyam on September 04, 2012 at 08:15 AM

    Yes, forms will still be under the same account.  Only the domain names of the newly created forms would be different from the time of the upgrade.

    Example while you were using a free subscription, you created a form and the domain name assigned with the form ID is: www.jotformeu.com/form/123456789

    Then, when you upgraded, you created another form.  You'll notice that the 2nd form is now using the domain www.jotformpro.com/form/0987654321.  Yet, your existing form before you upgraded, is still using www.jotformeu.com/form/123456789

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    Answered by NTHS on September 04, 2012 at 08:44 AM

    ...and do we get email support with the Pro account?

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    JotForm Support

    Answered by Goldo on September 04, 2012 at 09:30 AM

    Yes we do email support for Premium/Pro users. They can send us an email at jotformsupport@gmail.com.

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    Answered by ItalyTech on September 04, 2012 at 09:33 AM

    Hi, as my collegue said we provide email support and I add that our Premium/Professional users have priority on answers. I hope to see you soon among our professional users. Alessandro

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    Answered by NTHS on September 04, 2012 at 10:00 AM

    out of interest: why a gmail address for support?

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    Answered by jeanettebmz on September 04, 2012 at 10:30 AM

    @NTHS

    That is like our "backup" email address. However, our official email address for support is  jotform@interlogy.com

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    Answered by NTHS on September 07, 2012 at 11:13 AM

    I've upgraded to Pro now...

    ...if I edit my existing forms past this point will I need to change the url to www.jotformpro.com or is that ONLY for BRAND NEW forms created past today?

     

    Thanks

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    JotForm Support

    Answered by NeilVicente on September 07, 2012 at 11:17 AM

    @NTHS

    The url jotformpro.com will apply only for forms created AFTER the upgrade.