I already upgraded

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    Asked on September 27, 2017 at 12:37 PM

    I already upgraded yet I am being asked to upgrade.  

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    Answered on September 27, 2017 at 12:45 PM

    I checked your account associated with the username asr628 and it's a free account. Your account is not yet upgraded. 

    If you have any other account that has been upgraded, please send your username or email address associated with that account so we can check.