What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT: I have upgraded, but don't see it reflected on my account

    Asked by karenlevent on September 04, 2012 at 07:30 AM

    The payment has gone through. Please upgrade my account before the submissions go over 100.

    Thanks, Karen

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    JotForm Support

    Answered by Goldo on September 04, 2012 at 08:05 AM

    You failed to specify your Jotform username when you upgraded that is why your account wasn't upgraded automatically. I have refunded the full payment.

    Please re-upgrade your account by going to Account Settings > and upgrade to Premium.

    or visit the below site directly:


    If you have questions let me know.

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    Answered by karenlevent on September 04, 2012 at 08:55 AM

    There is no place to add your username when you upgrade... Plus the system should be more intuitive. And as a last resort why not check names/email addresses before refunding?


    Now I have tried to upgrade again. Still the account is on basic.

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    JotForm Support

    Answered by idarktech on September 04, 2012 at 09:14 AM


    Your account was successfully upgraded to Premium as shown here. Please logout from your account and then log back in to be able to view the changes on your limits.

    Apologies for the inconveniences caused.