- jackdelainiAsked on September 27, 2017 at 03:34 PM
When I try to edit a Submission, as soon as I type a letter, the screen jumps down to the Theme window
- JotForm SupportMikeAnswered on September 27, 2017 at 04:52 PM
This is not something common. I cannot reproduce that issue on a cloned version of your form.
Is this something that started happening recently? Have you made any form modifications?
- jackdelainiAnswered on September 27, 2017 at 07:43 PMHello, Mike,
I haven't done anything differently. Normally, I just log on to JotForm,
go to the Submission I want to edit, hit Edit, and then type in what I need
to. I just tried to do it again a few minutes ago and it does the same
thing: as soon as I type in a letter, the Themes window pops up. I can
scroll back up to the submission, type another letter, and the Theme window
pops up again. I don't see anywhere on the Themes window (I'm not sure
this is what you'd call it. It's the window you see when you scroll down
from a Submission and past the window that shows three submissions, and
starts out "Download as Excel, CSV, PDF..."). Actually, now I have another
tab open as I type this, and I've gone back into JotForm, and when I type a
letter, the screen that starts out "Download as Excel, CSV, PDF" pops up.
Same thing, tho: I hit one key and the lower screen pops up.
- JotForm SupportMikeAnswered on September 27, 2017 at 09:16 PM
I have escalated a bug report ticket to our developers. Unfortunately, there is no ETA for when it will be addressed, but we will let you know if we have any updates.
As a workaround, you can add a submission edit link to the email template, to be able to edit the new entries outside of the submissions page.
- JotForm DevelopergizemAnswered on January 25, 2018 at 09:00 AM
This issue seems to be resolved. I could not replicate it. Can you check and get back to us if it still persists? Thank you.
- jackdelainiAnswered on January 26, 2018 at 06:43 PMYes, I no longer have the problem.