Submissions Page: When I try to edit a Submission, as soon as I type a letter, the screen jumps down

  • Profile Image
    jackdelaini
    Asked on September 27, 2017 at 03:34 PM

    When I try to edit a Submission, as soon as I type a letter, the screen jumps down to the Theme window

  • Profile Image
    Mike
    Answered on September 27, 2017 at 04:52 PM

    This is not something common. I cannot reproduce that issue on a cloned version of your form.

    Is this something that started happening recently? Have you made any form modifications?

  • Profile Image
    jackdelaini
    Answered on September 27, 2017 at 07:43 PM
    Hello, Mike,
    I haven't done anything differently. Normally, I just log on to JotForm,
    go to the Submission I want to edit, hit Edit, and then type in what I need
    to. I just tried to do it again a few minutes ago and it does the same
    thing: as soon as I type in a letter, the Themes window pops up. I can
    scroll back up to the submission, type another letter, and the Theme window
    pops up again. I don't see anywhere on the Themes window (I'm not sure
    this is what you'd call it. It's the window you see when you scroll down
    from a Submission and past the window that shows three submissions, and
    starts out "Download as Excel, CSV, PDF..."). Actually, now I have another
    tab open as I type this, and I've gone back into JotForm, and when I type a
    letter, the screen that starts out "Download as Excel, CSV, PDF" pops up.
    Same thing, tho: I hit one key and the lower screen pops up.
    Jack Delaini
    ...
  • Profile Image
    Mike
    Answered on September 27, 2017 at 09:16 PM

    I have escalated a bug report ticket to our developers. Unfortunately, there is no ETA for when it will be addressed, but we will let you know if we have any updates.

    As a workaround, you can add a submission edit link to the email template, to be able to edit the new entries outside of the submissions page.