We upgraded our account to the Silver plan but we have been downgraded back to Bronze

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    kingssport
    Asked on September 27, 2017 at 03:57 PM

    Hello,

     

    We upgraded our account on Monday but it hasn't been upgraded on our profile and the account has been disabled.

     

    Also - we have been charged bronze on the same day as the upgrade.

     

    Please can this be looked into ASAP so we can continue using the forms?

  • Profile Image
    Welvin
    Answered on September 27, 2017 at 04:39 PM

    The thing is you've made a new payment instead of just upgrading your original Bronze Monthly to the Silver monthly plan. This causes you to have multiple subscriptions with Jotform. Anyways, I have corrected this for you by canceling and refunding your Bronze Plan and activating the silver plan on your account.

    Let us know if you have questions.