- kingssportAsked on September 27, 2017 at 03:57 PM
We upgraded our account on Monday but it hasn't been upgraded on our profile and the account has been disabled.
Also - we have been charged bronze on the same day as the upgrade.
Please can this be looked into ASAP so we can continue using the forms?
- JotForm SupportWelvinAnswered on September 27, 2017 at 04:39 PM
The thing is you've made a new payment instead of just upgrading your original Bronze Monthly to the Silver monthly plan. This causes you to have multiple subscriptions with Jotform. Anyways, I have corrected this for you by canceling and refunding your Bronze Plan and activating the silver plan on your account.
Let us know if you have questions.