What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My downgrade button is broken.

    Asked by pcon42 on September 04, 2012 at 08:24 AM

    I keep getting sent to paypal when I try to downgrade and am fustrated.  I now just want to canecl my account so I don't get charged by October 4th for a form I setup.

    Page URL:
    http://form.jotform.us/form/20755911599161?

  • Profile Image
    JotForm Support

    Answered by idarktech on September 04, 2012 at 08:49 AM

    Hi,

    It appears that you have paid for Jotform using one of our payment gateways, Paypal. To cancel your subscription:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to us

    3. Click on the subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. Your account will stay Premium until the paid period expires.

    Hope you find this helpful. Thank you for considering Jotform.