How to resend the autoresponder email?

  • gubj
    Asked on September 27, 2017 at 7:22 PM

    Hi there,

     

    I've just realised that my auto responder email to recipients on Enrol Now form was incorrect and I need to re-send to all who have submitted their forms during the month of September. Can you tell me how I can do this?

    Thanks!

    Gabrielle.

  • John_Benson
    Replied on September 27, 2017 at 9:25 PM

    You can go to the Submission page and manually reply to the submissions. Here's a screen animation example:

    1. Access your JotForm account.
    2. Select the form and view the Submission page.
    3. Select the submission data and click the Reply button. (Repeat if needed)

    How to resend the autoresponder email? Image 1 Screenshot 20

    To view the submissions page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    I hope this information helps. Let us know if you have any questions. 

  • gubj
    Replied on September 28, 2017 at 7:43 AM
    Thanks for your reply - but unfortunately that’s not what I was looking for.
    I want to resend the auto responder email that was sent when they submitted the form rather than just reply to the submission.
    Is this possible?
    Thanks,
    Gabrielle.
    ...
  • John_Benson
    Replied on September 28, 2017 at 10:16 AM

    Please try this, enable the Send on Edit of the Autoresponder email. 

    How to resend the autoresponder email? Image 1 Screenshot 30

    After that, go to the Submission page. Select the submission, then click the Edit and click the Submit button.

    How to resend the autoresponder email? Image 2 Screenshot 41

    Please try it and let us know how it goes. Thank you.