Why my account is suspended?

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    safeairadmin 
    Asked on September 28, 2017 at 08:43 AM

    I was hoping you could help reactivate my account.  Currently when I try to login, I receive an error message that my account is suspended.

     

    thanks,

    Gary

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    Sabbir
    Answered on September 28, 2017 at 09:02 AM

    I checked your account and found that you have a form which is using sensitive form field(e.g. Password), which is against our Terms of use

    If you allow us, we can remove that field and reactivate your account.

    However, if you like to use such fields, you can use our Encrypted form and SSL with it.

     

  • Profile Image
    safeairadmin
    Answered on September 28, 2017 at 10:43 AM



    Thank you for the reply. Please remove the field and I will look at the encrypted forms once I am able to log in. Thanks again, Gary---- On Thu, 28 Sep 2017 06:02:31 -0700 JotForm wrote ---- A new response has been received: Answered by Sabbir I checked your account and found that you have a form which is using sensitive user data(e.g. Password), which is against our Terms of use If you allow us, we can remove that field and reactivate your account. However, if you like to use such fields, you can use our Encrypted form and SSL with it. View this thread on browser » Unsubscribe Thread 1506603751




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  • Profile Image
    Sabbir
    Answered on September 28, 2017 at 10:51 AM

    As per your instruction, I have removed the sensitive form field from one of your forms and reactivated your account.

    Please check and let us know if you have any further query.