My encrypted form isn't sending

  • riordand
    Asked on September 28, 2017 at 9:16 AM

    Hi, I've created a form using with Encrypt Form Data enabled but having clicked Submit it's hanging on Please Wait and not sending the email.


    The form is here, if it's any help: https://form.jotformpro.com/72701849847973

    Page URL: https://form.jotformpro.com/72701849847973
  • BJoanna
    Replied on September 28, 2017 at 1:21 PM

    I tested your form and I was able to replicate mentioned issue. However I was not able to replicate the issue on my cloned form. 

    Please try disabling the encryption and enable it back on the settings page of your form. 

    My encrypted form isnt sending Image 1 Screenshot 30

    If you already created a key, select I will use my existing key option. 

    My encrypted form isnt sending Image 2 Screenshot 41

    Or you can clone your form and test a cloned form. 

    How to Clone an Existing Form from Your Account

    Hope this helps to solve the issue.