Our email address is in your bounce list

  • Profile Image
    MichelleKlein
    Asked on September 28, 2017 at 09:38 AM

    When I logged in this morning, I got notified that my email was on the bounce list. This is VERY BAD since I should be receiving notification of all RFPs that are submitted through this site. Since I didn't receive the emails, I was not able to respond to them and had 7 potential leads for business that I missed!

    How do I see who else is on the bounce list? 

  • Profile Image
    david
    Answered on September 28, 2017 at 11:35 AM

    You can check for and remove email addresses from our bounce list from the account settings page:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    For more information on preventing bounce related issues, please see the following guide:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues