What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT: I have upgraded, but don't see it reflected on my account

    Asked by WallysPartyFactory on September 04, 2012 at 09:55 AM

    I have upgraded my account, but it's not reflected. I'm almost out of submissions so I needed this resolved asap!

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    Answered by jeanettebmz on September 04, 2012 at 10:18 AM

    Can you please let us know the Order reference number so we can further investigate?

    Thanks

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    Answered by WallysPartyFactory on September 04, 2012 at 10:20 AM
    Order ID: INT120904-3123-41254
    Thanks,
    Sarah
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    Answered by jeanettebmz on September 04, 2012 at 10:21 AM

    Ok, we will only on this thread =) let me check what's going on

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    Answered by jeanettebmz on September 04, 2012 at 10:23 AM

    Ok, the account is now upgraded to Professional . Please feel free to contact us any time if you need more help

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    Answered by WallysPartyFactory on September 04, 2012 at 10:25 AM
    Great, thanks for your help!
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    JotForm Support

    Answered by Deygus on September 04, 2012 at 11:33 AM

    On behalf of my colleague Jeanettebmz you are welcome and we thank you for being a JotFormer!