How to prevent downloading files from e-mail notification?

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    Asked on September 28, 2017 at 11:45 AM

    Is it possible to prevent users from downloading uploaded files from their e-mail notifications? I think they have to log in to the dashboard of their Jotform account to do that, not via the e-mail. That is not safe!

    If this is not possible, is it possible to hide the uploaded files/links from the notification e-mail?

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    Answered on September 28, 2017 at 01:18 PM

    If the option 'Require log-in to view uploaded files' is selected in the account settings, the links to the files will be working only when the user is logged in.

    If you are referring to the files attached to the email notification, unfortunately, it is not possible to restrict the users to download them since they are already available in the email. In this case, you may disable the option 'Send Uploads as Attachment' in the Advanced tab of email notification settings.

    Hope this information helps! 

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    Answered on October 03, 2017 at 11:33 AM

    Hello, I've followed your advice. and ticked the option to require log-in to view uploaded files. However, when I use the "download all uploads" in the Jotform dashboard I receive a message that I will receive an email to download them all. But that again is downloading from an e-mail. NOT SECURE. Why can't I download all uploads in one time from the back-end?


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    Answered on October 03, 2017 at 12:25 PM


    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    Thank you!