My email address was placed on the bounce list

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    crystalm16
    Asked on September 28, 2017 at 02:42 PM

    My email says it's appearing on the Bounce list. I clicked remove and still am not receiving emails from the system. 

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    david
    Answered on September 28, 2017 at 03:39 PM

    I checked our bounce list and your account email address was not in it.  According to our email logs, the email should be sending once again.

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If your address is continually being placed in our bounce list, you email provider may be rejecting emails sent from our services.  For more information on how to prevent bounce related issue, please see the following guide:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues