Take Photo Widget: not working on iPad

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    MPartridge1
    Asked on September 28, 2017 at 03:05 PM

    Hi I cant get this widget on my onsite annual application to work properly.


    On the ipad it just shows a black screen and then when you hit the camera button it trys to turn the flash on.

    Not sure what is th eissue?


  • Profile Image
    aubreybourke
    Answered on September 28, 2017 at 04:28 PM

    You are referring to the "Take Photo" widget right?

    It seems to be working fine here for me on my windows laptop. It should first ask for permission. Then it will start playing back video. You press the capture button to take the picture.

    Sounds like its an issue related specifically to your iPad. It has a front facing camera right? Maybe you have to toggle it so the front facing camera is active? It could also be that there isn't enough light for the camera to work.

    You can test it on a mobile phone. It should work. That will prove its an issue related to your iPad.

    If it doesn't work on the mobile either get straight back to us and we will investigate.


  • Profile Image
    MPartridge1
    Answered on September 29, 2017 at 03:43 AM
    Hi
    I now having it working but the take photo widget also starts on front facing camera although the widget is set to rear.
    Any ideas
    Thanks
    Malcolm
    ...
  • Profile Image
    Nik_C
    Answered on September 29, 2017 at 04:23 AM

    I tested Take photo widget on iPhone and it worked properly. The back camera opened by default as set in the widget.

    I tested in Safari in Chrome and back camera opened properly.

    Are you still able to replicate this issue?

  • Profile Image
    MPartridge1
    Answered on October 09, 2017 at 05:43 AM
    New response receivedHi
    I now have it working although I have to manually select the rear facing camera on the ipad. Is there a way to get the jpg file off the form?
    Regards
    Malcolm Partridge
    Watersplash Club
    76 Barton Court Avenue
    New Milton
    Hampshire
    BH25 7HQ
    Tel 01425 610119
    www.watersplash.org
    sales@watersplash.org
    ...
  • Profile Image
    ashwin_d
    Answered on October 09, 2017 at 07:53 AM

    Is there a way to get the jpg file off the form?

    I am not sure if I have understood your question correctly. Can you please explain your question a bit more in detail and we will surely help you?

    We will wait for your response.

  • Profile Image
    MPartridge1
    Answered on October 09, 2017 at 08:43 AM
    New response receivedThe photo is taken on my jot form entries, which is then uploaded to drop box. I want to be able to copy or save the jpg file separately and insert it into my membership database.
    Is that possible from the submission into drop box?
    Regards
    Malcolm Partridge
    Watersplash Club
    76 Barton Court Avenue
    New Milton
    Hampshire
    BH25 7HQ
    Tel 01425 610119
    www.watersplash.org
    sales@watersplash.org
    ...
  • Profile Image
    TREVON
    Answered on October 09, 2017 at 09:53 AM

    Kindly elaborate on " I want to be able to copy or save the jpg file separately and insert it into my membership database".  What do you mean by "Is that possible from the submission into drop box?" doe you mean you want to change you submissions to be stored on dropbox? Kindly elaborate on the above.

  • Profile Image
    MPartridge1
    Answered on October 09, 2017 at 10:43 AM
    New response receivedHi
    The data from my form and photo is captured. i then use a 3rd party integration from to upload the whole form to dropbox.
    I need to get the copy / save the jpg image from the form.

    Thanks
    Malcolm
    Regards
    Malcolm Partridge
    Watersplash Club
    76 Barton Court Avenue
    New Milton
    Hampshire
    BH25 7HQ
    Tel 01425 610119
    www.watersplash.org
    sales@watersplash.org
    ...
  • Profile Image
    TREVON
    Answered on October 09, 2017 at 11:32 AM

    I have created an new thread for the issue above. I have moved your issue to https://www.jotform.com/answers/1268298