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    "Edit Form" changes are not reflected in Excel Spreadsheet

    Asked by ingaaforms on September 04, 2012 at 11:03 AM

    Hello,

    A lot of the forms I work with are registration forms. I will commonly have a field indicating whether the person registering is bringing a guest. This radio box option triggers several conditional questions about the guest (attending dinners, etc).

     

    The problem is that if somone calls me up and cancels their guest's attendance, my normal course of action would be to edit the individual submission. 

     

    After editing all of the submissions relating to the guest, when I populate a spreadsheet, the fields remain unchanged (i.e. not deleted). Even stranger, sometimes some of the fields are changed (such as the name) but some or not.

     

    Has this problem come up before? I haven't found anything in the forum about it. Am I missing something simple that is causing this to happen?

     

    Thanks so much for your help! 

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    JotForm Support

    Answered by EduardoMendez on September 04, 2012 at 12:11 PM

    Hi, can you please let us know what is the URL or the ID of the form that you are speaking about?  We'll be glad to help!

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    Answered by ingaaforms on September 04, 2012 at 12:25 PM

    Sure, the URL is http://form.jotformpro.com/form/21624671849966. Thanks!!

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    Answered by jeanettebmz on September 04, 2012 at 02:49 PM

    This has been reported before.

    And there is already an open ticket to implement that feature on this thread

    http://www.jotform.com/answers/99263-Google-Docs-spreadsheet-is-not-updated-after-editing

    We currently are lacking of enough manpower in our development department ,  as the dev team keeps busy with higher priority issues .

    However , I am adding up your vote to that ticket in order to make this to speed up.

    Cheers!