AutoResponder and Email Notification not working.

  • pbxcouriers
    Asked on September 28, 2017 at 6:07 PM

    Hello after my form have been submitted i am not getting the auto response and it is not sending to the email in the form

  • David JotForm Support Manager
    Replied on September 28, 2017 at 7:31 PM

    There is only an Autoresponder setup in your form, which is meant to be sent to the person who submits the form.

    AutoResponder and Email Notification not working Screenshot 30

    However, you have assigned a drop down field called "Registration Type" as the recipient, instead of the "E-mail" field, which is where the user inputs his email address. I have changed that for you already:

    AutoResponder and Email Notification not working Screenshot 41

    On regards of the notification, you need to create it. Please follow this guide, so you can get notified each time someone submits your form: https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    Let us know if you need more help.