What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions counter issue. Non existing submissions are being counted.

    Asked by WallysPartyFactory on September 04, 2012 at 11:29 AM

    It's showing that we have over 300 submissions used from our account, but when we download the excel file with the submissions it's only showing 93. Why the difference?


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    JotForm Support

    Answered by NeilVicente on September 04, 2012 at 12:25 PM

    This seems to be a bug with your account. I have already reported this to our developers for further action. We will let you know if this gets fixed.

    We are deeply sorry for any inconveniences caused. Thank you very much for your patience.

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    JotForm Founder

    Answered by aytekin on September 04, 2012 at 04:18 PM

    The problem seems to be resolved. I have reset your monthly counts to 0. 

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    Answered by WallysPartyFactory on September 04, 2012 at 05:39 PM

    Hi again. I saw that you reset it and it was at 0, but now it's showing 801.

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    JotForm Support

    Answered by Deygus on September 04, 2012 at 06:27 PM

    Hi, I have checked your account and it is currently showing 12 submissions out of 1000000 since you have obviously recieved some more submissions so you should be okay. If it's still showing 801 you may need to log out, Clear your Browser Cache and then log back in again to refresh it. If you're still having issues let us know.

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    JotForm Support

    Answered by Mike_T on September 04, 2012 at 06:38 PM

    There might be some post issues with the submissions counter, but we are going to fix them quickly.

    If the problem re-appear, please let us know. We can reset your counter once again.

    Thank you for your understanding and cooperation in this matter.