What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions counter going mad

    Asked by thijs on September 04, 2012 at 11:33 AM

    The jotforms counter is going mad and keeps on adding while there are no jotforms submitted. Can you please fix this!

    Thanks!

    Martijn

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    JotForm Support

    Answered by NeilVicente on September 04, 2012 at 12:02 PM

    This seems to be a bug with your account. I will have this reported to our developers for further action. We will let you know if this gets fixed.

    We are deeply sorry for any inconveniences caused. Thank you very much for your patience.

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    Answered by WallysPartyFactory on September 04, 2012 at 12:25 PM

    Our counter is doing the same. Please fix.

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    JotForm Support

    Answered by NeilVicente on September 04, 2012 at 12:27 PM

    @WallysPartyFactory

    I have already alerted our development team. We will have this problem rectified soon.

    Again, we appreciate your patience and understanding with regards to this issue.

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    JotForm Founder

    Answered by aytekin on September 04, 2012 at 04:07 PM

    We have reset your submission counts. The problem does not seem to be happening any more. 

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    Answered by thijs on September 04, 2012 at 06:02 PM

    the problem started again, in less then 30 mins, 600 counts, I wish that was true, I would be a multi-millionaire by tomorrow morning... 

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    Answered by jeanettebmz on September 04, 2012 at 06:33 PM

    @ thijs

    I have reset the counter again, please logout , clear your browser cache and log back in