Can deleted submission files be retrieved?

  • BuckCO04
    Asked on September 28, 2017 at 7:50 PM

    I deleted a bunch of files, thinking that because I had them saved in my documents, I could access them.  Can they be retrieved?

    Page URL: https://www.jotform.com/uploads/BuckCO04/61176877923165/3817726683417073227/Bangart_H_Photograph.jpg
  • jonathan
    Replied on September 28, 2017 at 8:51 PM

    Did you delete the submission data with uploaded files in the View Submission panel?

    User guide: How to Delete Form Submission Data

    Unfortunately it will not be possible for us to recover the form submission uploaded files because we do not keep any other copy of them. The data uploaded files you see in your form  submission panel is the only copy of the files.

    Unless you are using also a file upload integration like Dropbox, Google Drive, FTP or Box.com on your form, you should have a copy of the files on those integration app as well.

    You can do get a copy of the submissions via the sent email logs, but it will not include the files uploaded through the form.

    User guide: How to View All Your Form Email History

    Let us know if you need further assistance.